It seems that more and more Origin accounts are being stolen. EA representatives are not taking security precautions resulting complete loss of all games. Recovery attempts have failed across the board.
Clearly EA is very sloppy and this is likely to result in a class action soon enough. The reason is that as more and more accounts are stolen somebody is likely to sue.
Steam is fairly strict and stolen accounts are recovered fine. EA however is not so effective.
Make sure your email account is very secure. If the password is compromised its game over.